Palette
The fastest way to reach us is email. We answer everything ourselves, no bots, no ticketing systems.
We aim to reply within two business days. Sydney time, so most Australian working hours are covered same-day.
Make sure the scale is powered on and in range. On Android and desktop, the browser will show a Bluetooth picker the first time, pick the device starting with PEARL. On the iPad app the same picker appears as an iOS modal. After the first pair the scale reconnects silently on subsequent visits. If the picker is empty, double-check the scale is not already paired to another device.
A salon manager can reset stylist PINs from the Manager surface (Settings → Stylists). If the manager has lost access too, email us with the salon name and we’ll verify and reset.
Email us with the salon name. We’ll send a complete JSON export of every record in every table the salon owns. See the privacy policy for what’s included.
Email us. We archive your account first (reversible for 30 days in case you change your mind), then hard-delete every record. The privacy policy walks through the workflow.
If Palette is down or behaving strangely for everyone at the same time, we’ll usually know within minutes and have a note up by the time you read this page. Email us and we’ll tell you what we know.